Introduction
Welcome to my portfolio website! I am a versatile professional with a diverse skill set, encompassing customer retention, technical support, graphic design, virtual assistance, social media management, content creation, workflow automation, digital marketing, SEO optimization, website and funnels development, automation expertise, property and project management, and funnels expertise. With a passion for driving results and empowering businesses, I am committed to helping you achieve your goals.
Freelancing Experience
Warrington Serviced Accommodation
Key responsibilities:
Guest Communication Management
Virtual assistant
Whole Property Operations Management
Digital and Automation Marketing
Website & Funnels developer
SEO & Social Media Management
Workflow Automation
Property Pricing & listing management
Own Booking Platform developement
Market analytics
Strategy Management
Kembo Homes
Key responsibilities:
Guest Communication Management
Virtual assistant
Whole Property Operations Management
Digital and Automation Marketing
Website & Funnels developer
SEO & Social Media Management
Workflow Automation
Property Pricing & listing management
Market analytics
Strategy Management
Lecouturenova
Key responsibilities:
Customer support
Order Tracking
Social media management
Automations
Reviews and complaint management
Advertisement
Digital marketing
Previous Companies
Zapier.com
Key responsibilities:
Senior Technical Support Engineer
SaaS Support
API Integration Troubleshooting
Workflow automation
Supporting Company & Team Plan Users via chat
AI automations
Working Closely with API developers
Supporting Associate specialist in Ticket Handling
In-depth Webhook knowledge
Supporting Code by Zapier
Supporting 5000+ Application
Airbnb.com
Key responsibilities:
Re-booking assistance
Mediator for Host and Guest
Complaint & Dispute Handling for both Guest and Host
Outbound & Inbound calls to customers
Part of Retention 1 and 2 team
Reviews disputes
Assisting user via screensharing
VRBO.com
Key responsibilities:
Part of Partner success team
Assisting Host to improve their listing for better profit
Global support for Phone, email, and chat.
Complaint management
Customer Retention specialist
Mediator for Guest and Host
Senior Retention Specialist
Part of designated team that handles IPM's and Premier Host
Review disputes